KP Wood Ltd. strives to provide a high level of service from the inquiry stage through to shipment and documentation.
Questions and Inquiries
With offices in Japan, Canada and Sweden, K P Wood Ltd. is in
direct contact with all of our customer and supply partners in
their own time zones. In most cases we can respond to
customer questions and inquiries the same day and, if not,
we endeavour to respond as quickly as possible.
As soon as an order is confirmed, our Marketing Team issues
confirmation documentation to both customer and supplier to
ensure that no details are missed. In many cases specific
shipping & production details are finalized at this stage and
these are carefully tracked in our KP Woodmart system
The KP Wood Marketing Team is in regular contact with our
supply partners.All shipping details are continually tracked
and customers and suppliers are continually updated via
our detailed shipping schedules sent to our suppliers and
customers by e-mail &/or fax (minimum once per week, in
many cases more often).
For many products KP Wood personnel are present at our
partner mills during production to inspect product prior to
shipment. We provide detailed reports of these inspections
to both our customer and supply partners via the internet.
Given the nature of wood it is inevitable that there are, from time to time, quality complaints in the market.
It is the policy of KP Wood Ltd. to inspect all quality problems as soon as possible. Complete reports including photos
and detailed data are provided to our customer and supply partners in an effort to resolve these issues as quickly as possible.