SERVICES

your partner for service

KP Wood Ltd. strives to provide a high level of service from the inquiry stage through to shipment and documentation.

Questions and Inquiries
With offices in Japan, Canada and Sweden, K P Wood Ltd. is in direct contact with all of our customer and supply partners in their own time zones. In most cases we can respond to customer questions and inquiries the same day and, if not, we endeavour to respond as quickly as possible.
Order Confirmation
As soon as an order is confirmed, our Marketing Team issues confirmation documentation to both customer and supplier to ensure that no details are missed. In many cases specific shipping & production details are finalized at this stage and these are carefully tracked in our KP Woodmart system
Shipping Schedules
The KP Wood Marketing Team is in regular contact with our supply partners.All shipping details are continually tracked and customers and suppliers are continually updated via our detailed shipping schedules sent to our suppliers and customers by e-mail &/or fax (minimum once per week, in many cases more often).
Product Inspection
For many products KP Wood personnel are present at our partner mills during production to inspect product prior to shipment. We provide detailed reports of these inspections to both our customer and supply partners via the internet.

Given the nature of wood it is inevitable that there are, from time to time, quality complaints in the market. It is the policy of KP Wood Ltd. to inspect all quality problems as soon as possible. Complete reports including photos and detailed data are provided to our customer and supply partners in an effort to resolve these issues as quickly as possible.